Hobby Sportz Dubai only allow cancellation of orders with 24 hour after order has been purchased and before the item has been taken to the shipping company.
Cancellation of items can be done through email at firstname.lastname@example.org or by calling at 971 4 2399600. If via email, please make sure to include your order or receipt number in the body of your email plus a proof of identification that you are the person who ordered and wanted to cancel the order (e.g. passport, national id, driver’s license)
Hobby Sportz Dubai will replace any items that has been proven damage through the shipping process. Replacement will take atleast 7-10 working days inside UAE and will take atleast 10-20 working days outside UAE. If the product is defective, Hobby Sportz will replace the item within 1-2 working days inside UAE and 7-10 working days outside UAE