Frequently Asked Questions
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.
All orders shipped to P.O. Boxes (or to rural postal/zip codes that are considered to be ‘beyond points’) may be delivered by UAE Postal Service as an alternative to our standard shipping carrier. In either case, you will be able to track your order. Select ‘ground shipping’ for these orders as we cannot guarantee expedited or overnight deliveries to these addresses.
Our Customer Care Centre is able to assist you with payments for orders off of hobbysportzdubai.com. We’re available to connect 5am – 10pm Monday to Friday and 6am – 6pm Saturday and Sunday Dubai time. Connect with us live toll free at 00971 4 2399600. Send an email to email@example.com and you’ll get a response within 24 hours. Because we value your security, our stores are only able to process credit cards and gift cards in face to face transactions and do not accept those methods of payment over the phone.
Prices on the site is US dollars. All dollar amounts on the website are presented in US currency only. If you are ordering with a UAE credit card on the website, the charges to your credit card will reflect the current exchange rate from AEDs to USD. Additionally, your bank may charge you an additional transaction fee for these orders. For more information, please check with the bank that issued your credit card.
No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We’ll send you a confirmation email to let you know when this happens.
We accept Visa, MasterCard,and PayPal. We accept prepaid credit cards if the card has a billing address attached to it. We cannot split payments between credit cards. Please note orders are subject to review.
If you’re having second thoughts about your online order and wish to cancel it, please call our Customer Care at 00971 4 2399600. An educator will be able to help you with your cancellation options. We can’t make changes to an order once it has been placed.
To make your life as easy as possible. When you place an order your information will be filled in automatically. Become a registered user, now.
Quick checkout – super fast and easy checkout process since all of your info is already saved
Address book – save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
Be the first to know – if you choose, we’ll email you when the latest product hits hobbysportzdubai.com. You can sign up for our online store’s email below the image on our homepage.
See your order history – save a full listing of your previous purchases.